Hard waste & mattress collection bookings

Hard Waste Truck.jpg

Do you need to get rid of items that cannot be recycled or are too bulky to go in kerbside bins? This could include unwanted household items such as furniture, mattresses, tools or large toys.

Each household is entitled up to two collection bookings per financial year

  • 2 hard waste collections OR
  • 2 mattresses collections OR
  • 1 hard waste collection + 1 mattresses collection

Bookings are essential and items can only be placed out for collection on the day before your scheduled pickup. Items placed on public land without a booking OR items placed out more than 24 hours prior to a scheduled collection are considered illegally dumped and can attract fines of up to $5000.

All items placed out on the kerbside are your responsibility until they are removed by the City of Onkaparinga.

Hard Waste & Mattress Collection services are separate services and must be booked separately as identified below. 

Hard waste collection

Ensure your items are eligible for collection

Acceptable items for a hard waste collection

  • Any unwanted household bulky goods that are too large to fit in kerbside bins, except the following items where other disposal options apply.

Non-acceptable items for hard waste collection

  • metals - steel and metal products such as white goods and hot water systems
  • E-Waste (all electronic goods)
  • car parts - including batteries and tyres
  • cardboard (put in your recycling bin)
  • chemicals and hazardous materials (asbestos, paint, gas bottles, lino/vinyl flooring, waste oil and medical waste)
  • food and other material accepted in your waste, recycling or green organics bins
  • green organics
  • industrial or trade waste including building and demolition waste (brick, rubble, tiles, concrete, stormwater piping (PVC), plasterboard or fiberglass or fibrocement board)
  • plate glass, glass doors, furniture with glass in it or mirrors
  • timber (excluding doors (cut to max of 1.5m), furniture and fittings)

For details on specific items, including alternate disposal options of the above and other household items, visit our online Recycling and Disposal Guide or contact our Customer Relations team on 8384 0666.

Further information

Items placed out that are not eligible for collection as per above OR do not meet the criteria identified below will not be collected and will be your responsibility to dispose of responsibly. 

  • You can place a maximum of 2 square meters of materials out for collection (6x4 trailer load equivalent).
  • Items must be placed as close as practicable to the kerb without blocking pedestrian access (items will not be collected from private property).
  • Please remove doors from any furniture for the safety of children.
  • Items longer than 1.5 metres in length will not be collected.
  • Ensure items can be easily lifted by two people.

Check collection date

Visit our interactive hard waste collection date search map to check the next available collection date for your area. Please note that collection dates are subject to change and your scheduled date will be confirmed when your request is processed.

Book collection

Online

Requests entered online will be triaged by our Customer Relations team who will send you a booking confirmation email within 3 business days, confirming your collection date and collection details.

Book here

Phone

Contact our friendly Customer Relations team on 8384 0666 who will confirm the available date for your area and process your booking. A confirmation letter will be sent when your request is processed.

In person

Visit our contact us page to view office locations. Our friendly Customer Relations team will confirm the available date for your area and process your booking. A confirmation letter will be sent when your request is processed.

Mattress collection

Information

Mattress collections occur weekly. Bookings made between Saturday and Friday will be collected the following week and items must be placed out for collection by Monday evening. 

You can place a maximum of two items out for collection

  • 2 mattresses OR 
  • 1 mattress + 1 ensemble base

Requirements

Mattresses are to be placed leaning upright (where possible), as close as practicable to the kerb without blocking pedestrian access (items will not be collected from private property).

Book collection

Online

Please note that as collections occur weekly (see above 'information'), you will not receive a booking confirmation email. If items are not presented for collection, this will still count towards your collection entitlements. Do not proceed with this request if you are unable to place your item/s out for collection as specified above.

Book here

Phone

Contact our friendly Customer Relations team on 8384 0666 to arrange your booking.

In person

Visit our contact us page to view office locations.