Policy and Procedure

Our policies and procedures help to guide our actions, often addressing specific administrative responsibilities and/or legislative requirements.

Procedures outline the steps for ‘who' does ‘what' ‘why' and ‘when' in relation to the subject matter.

Addressing Members of Parliament (MP) Administrative Procedure(PDF, 258KB) 

Awards policy(PDF, 82KB)

Awards received by the City of Onkaparinga Procedure(PDF, 131KB)

Building inspection policy(PDF, 242KB)

Caretaker policy(PDF, 215KB)

Chief Executive Officer Code of Conduct complaint handing procedure(PDF, 216KB)

Code of conduct elected members(PDF, 88KB)

Community wastewater management scheme (CWMS) customer charter(PDF, 618KB)

Council appointed elected member liaisons policy(PDF, 211KB) 

Customer complaints policy(PDF, 244KB)

Disposal of council land other assets policy(PDF, 295KB)

Elected member allowance benefits and support policy(PDF, 125KB)

Elected member allowance benefits and support procedure(PDF, 252KB)

Elected member electronic and media communications protocol policy(PDF, 201KB)

Elected member legal advice policy(PDF, 285KB)

Elected Member induction training and development policy(PDF, 167KB)

Flag management procedure(PDF, 165KB)

Freedom of information statement(PDF, 157KB)

Financial hardship policy (rates)(PDF, 122KB)

Grants policy(PDF, 295KB)

Hardship Policy (water)(PDF, 243KB)  

Internal review of council decisions s270 procedure(PDF, 373KB)

Mayoral civic receptions and events policy(PDF, 224KB)

No smoking policy(PDF, 240KB)

Order making policy(PDF, 163KB)

Place naming policy(PDF, 551KB)

Place naming procedure(PDF, 434KB)

Policy on interaction of the development act state records act freedom of information act and copyright act(PDF, 307KB)

Privacy statement(PDF, 207KB)

Procedure for investigation complaints under the code of conduct for council members 2019(PDF, 465KB)

Procurement policy(PDF, 233KB)

Prudential Management Administrative Policy(PDF, 322KB)

Public consultation procedure(PDF, 543KB)

Public interest disclosure guideline(PDF, 316KB)

Public Social Media Policy(PDF, 158KB)

Rate rebate policy(PDF, 286KB)

Rating policy(PDF, 722KB)

Request for Access Application Form(PDF, 249KB)

Road naming policy(PDF, 140KB)

Road naming procedure(PDF, 78KB)

Schedule of fees and charges(PDF, 430KB)