Helpful information and links

Here is a list of helpful information and links.

• My Aged Care 1800 200 422
• Carer Gateway 1800 422 737
• Dementia Australia 1800 100 500
• Adult Safeguarding Unit 1800 372 310
• Multicultural Aged Care 8241 9900
• Translating and Interpreting Service (TIS National)    131 450

 

If you have concerns or feedback about any aspect of the service you receive from the City of Onkaparinga’s Active Ageing Team, we encourage you to share by giving us a call on 08384 0666 or submit feedback or complaints online.

Please note our Commonwealth Home Support Program (CHSP) Whistleblower Protection Policy(PDF, 176KB) should you wish to make a protected disclosure.

Should your concerns not be resolved, other organisations you may contact include:

• Aged Care Quality & Safety Commission 1800 951 822
• Aged Rights Advocacy Services (ARAS) 8232 5377
• Compass - 1800 353 374

 

You may also be interested in these procedures and documents relating to our Commonwealth Home Support Service programs:

CHSP Participant Information Booklet(PDF, 449KB)

CHSP Participant Rights Procedure(PDF, 137KB)

Participant Contributions Procedure(PDF, 475KB)