Club leaseholders
This page is designed to help our clubs who lease a council owned facility.
Emergencies
If your club has a building emergency, please contact us as soon as possible.
Monday - Friday 8.30am-5pm
Contact Customer Relations on 8384 0666.
Afterhours
Contact our afterhours support number 8384 0622.
Annual leaseholder information
This process takes less than 5 minutes to complete.
If you are a leaseholder, there are certain things you need to let us know.
Please have this information ready:
Your updated committee contact details (President & Secretary)
- Number of your club’s financial members
- Player numbers for male/female/non-binary
- Volunteer numbers
- Minutes of your last AGM
- Your most recent annual financial statement
Provide your annual leaseholder information
Instructions to log in to TidyHQ and complete the survey(PDF, 205KB)
How to update your clubs contact details
You can do this any time to help us keep up to date with your club contact details. Simply:
- Go to https://oacnet.tidyhq.com/
- Click on the log in button > enter your clubs email address and password
(If you do not know the email address used by your club to register, please contact our Sport Development Team on 8384 0666)
- In the top right of the screen, click on your name
- Select Contact Profile
- You can then update the required fields as needed.
- Scroll to the bottom and press Save
Maintenance requests
The council is responsible for all maintenance, minor internal and external, and all major external maintenance, but is not responsible for cleaning.
When a maintenance issue arises, clubs ae asked not to contact officers directly regardless of whether major or minor, internal or external.
All jobs are required to be logged in Council’s maintenance data base. Usually this occurs using our online request for building maintenance on a sporting club or by the leaseholder calling Customer Relations on 8384 0666 and lodging a Customer Request for the building.
The council also identifies maintenance works as part of our regular internal maintenance inspections.
Minor maintenance is generally actioned within 1 to 2 weeks (sooner if urgent) whereas major maintenance is likely to be more involved, at times requiring input from Council’s asset planners.
For any urgent issues, such as sewerage leaks or trip hazards, please call Customer Relations on 8384 0666 during work hours or 8384 0622 after hours, asap.
Log a building maintenance request
Landowner consent
If your lease or licence a council facility and wish to make any alterations or undertake any works on the premises, you will first need to obtain Landowner Consent using the on-line application process.
Find out more about Land Owner Consent
Questions about your lease?
If you have any questions regarding your Council lease, you can contact Customer Relations on 8384 0666.
Graffiti Removal
For graffiti removal on council buildings, please go to our graffiti page.