Why do I have to pay now when it was free for so long?
To ensure fairness and equity for all ratepayers, the service is now fee-based since only about 4% of households use it. Previously, the service was funded through general rates revenue, meaning all ratepayers shared the cost. Now, only those who use the service will be responsible for covering its expenses.
Why did the Aldinga drop-off location close?
This drop-off location was closed because of the shift to a fee-for-service model. The Aldinga site was not specifically designed for this purpose and depended heavily on large amounts of waste to cover its fixed costs. Prior to closure, it cost over 50% more per trailer to run than using a contractor’s facility.
Our contractor’s facility is specially built for waste services and operates alongside their existing business, so it doesn't depend on high volumes to cover its fixed costs.
If the Lonsdale location experiences more demand than expected, we will consider making adjustments in the future. We regularly review our waste services to ensure they meet the community's needs efficiently.
How do I purchase tokens?
Tokens can be purchased through our website, in person at one of our Customer Service offices or call our Customer Relations team on 8384 0666.
How much does each token cost?
Each token costs $24 and will be valid for 12 months from date of purchase.
This fee is a cost-effective option for households with smaller volumes of organics. For larger volumes, we recommend contacting waste disposal centres directly for pricing, as they offer more economical solutions for bulk disposal. Our service is not intended to compete with local businesses.
How many tokens can I purchase?
Each household can purchase up to 15 tokens per 12 month period.
If we have to pay why is there a limit?
The limit aims to balance providing a valuable service to residents while maintaining operational and financial sustainability, and ensuring the system is not replacing a commercial service.
What alternatives are available for disposing of my garden organics?
When it comes to disposing of garden organics, there are several convenient and eco-friendly alternatives you can consider:
- Sharing bin capacity: If you frequently have overflow, consider asking your neighbours if they have extra room in their bins.
- Composting or mulching: Composting or mulching at home is an excellent way to dispose of garden organics while enriching your garden. Subsidies are available for home composting bins.
- Additional organics bin: These are supplied by council for an annual fee
- Local waste disposal facility: Take your garden organics directly to a nearby waste management site – fees apply.
What happens if I move house, can I take my unused vouchers with me?
Please advise our Customer Relations team of your change of address so that the voucher/s can be reallocated to your new property, as long as your new residence is within the City of Onkaparinga.
If you are moving outside of the City of Onkaparinga, your remaining tokens can be reallocated to the new owner or resident.
What if I don’t have enough tokens for my load when I arrive at All Bulk Waste?
Please double-check the amount in your trailer before you leave home. If you arrive with excess material, you have two options:
- Pay All Bulk Waste for the extra material.
- Leave, obtain additional tokens, and return to dispose of your organics.