Media response - kerbside collection compliance service review

Published on 18 September 2019

Response to On the Coast. 

Comments attributed to Kirk Richardson, Director City Operations.

  • When the cost of unauthorised bins build up, where does Council source the funding to pay for this? 

Waste collection and disposal costs are built into our annual budget. If costs increase, this may impact on the cost to the community to deliver the service. It’s also important to consider the environmental impact of waste, in addition to the financial impact.

  • Are the drivers of waste trucks able to recognise waste bins to avoid picking them up?

It’s not always clear to the driver whether an additional bin is authorised and this can be for several reasons including:

  • the number and variety of different bins used by council over the years (including bins used prior to amalgamation)
  • whether the bin belongs to the address it’s been placed in front of
  • drivers not having access to technology in the field that tells them whether a bin is still being paid for or not.

Our Kerbside Collection Compliance Service Review will look into best practice methods for dealing with authorised and unauthorised bins including how drivers can distinguish the difference between them, and how we can make it easier to manage collection services for all residents.

  • What are Councils proposed ideas to control the unauthorised bins?

This review will investigate service design, service standards, education and technological improvements, such as using GPS tracking to resolve customer requests, identify unauthorised bins, mapping, planning and improving customer service.  

  • If residents have excess waste how can they organise to have it removed?

Additional bins are available for residential properties, businesses and community organisations for an annual service fee (per bin). More details here. In addition to green organics kerbside collection, which will move to fortnightly collection in January, we provide a free green organics drop-off service (each residential property is entitled to one green organics pass with up to 15 visits allowed  (dependant on the size of the load) per financial year). Council also provides for two hard waste or mattress collections per financial year. Further information on hard waste and mattress collection can be found here. Alternative drop-off locations for waste and recycling, in addition to the services we provide, can be found at

  • Contaminated bins were mentioned throughout the Council agenda, what counts as a contaminated bin?

‘Contamination’ really depends on which stream of waste it relates to. For example, contaminants in a waste bin are items prohibited from going to landfill such as motor oil, e-waste, chemicals and non-alkaline batteries to name a few. In a recycling bin, common contaminants include, but are not limited to, nappies, soft plastics and textiles. In organics bins, common contaminants include non-compostable bags, plastics and garden equipment.

  • Why is it important for residents to avoid this? 

It’s really important everyone understands what can and can’t go in each bin, not only to reduce the impact on the environment, but to reduce the financial costs associated with waste disposal and contamination.


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