Supported residential facilities
We make sure that supported residential facilities in the City of Onkaparinga are safe for residents. Learn about licensing and regulations, as well as how to report problems.
About supported residential facilities (SRFs) in the City of Onkaparinga
Supported residential facilities (SRFs) are accommodation facilities that provide personal care services to more than two people. Personal care can include medication management, financial management and assistance with showering, feeding and other daily living needs. Many of the residents living in SRFs have mental health conditions or intellectual disabilities.
Applying for an SRF licence
Which regulations apply?
There are prescribed documents that your facility must have in order to meet the requirements of the Supported Residential Facilities Act 1992 and Supported Residential Facilities Regulations 2024.
Authorised Officers from the City of Onkaparinga conduct audits of facilities, reissuing licences if all requirements are met. During annual audits, the officers review all documentation and assess the standard of cleanliness, maintenance and care for residents. Any non-compliances with the act or regulations are imposed as conditions on the licence and must be addressed during the licensing period.
Read the Supported Residential Facilities Act 1992
Read the Supported Residential Facilities Regulations 2024
How to apply for a licence
Annual fees and charges apply, whether you are applying for an SRF licence or renewing one.
To apply for an SRF licence, you’ll need to submit an application and pay a $96.50 fee to cover the cost of processing your application. We need a minimum of eight weeks to consider your application, and once we approve your application, you’ll need to pay the annual licence fee of $452 within seven days.
If you’re an existing SRF, you will need to apply for your renewal licence no less than 12 weeks before the date of expiry of the current licence. You will need to pay a $96.50 fee for your application and the annual licence fee of $452.
If you’re opening a new SRF or making changes to an existing one, you may also need to get planning approval.
We recommend that you give us a call on 8384 0666 to find out what you need to get approval for.
Apply for an SRF licence(PDF, 624KB)
Apply to transfer an SRF licence(PDF, 475KB)
Renew your SRF licence(PDF, 203KB)
Applying to manage an SRF
If you would like to apply for a Manager or Acting Manager to be approved at your facility please use the below forms. If the manager is going to be absent from the facility for more than seven days, you’ll need to tell us who the acting manager will be.
Application for Manager of an SRF(PDF, 428KB)
Application for Acting Manager of an SRF(PDF, 317KB)
Report a problem
If you’d like to report a problem about a supported residential facility, start by having a conversation with the facility’s management. If you can’t resolve the issue together, give our Environmental Health Officers a call on 8384 0666 or send us an email communitysafetygeneral@onkapringa.sa.gov.au.