Media response - A better way campaign

Published on 12 February 2026

Enquiry – Victor Harbor Times

The journalist asked for comments about the council's new "A better way" engagement campaign.

Response

Comments attributed to CEO, Sharon Mason

As a new CEO, one of my priorities is strengthening the way we connect with our community.

The Better Way campaign is about making sure people are commenting where it counts – at the right time, in the right way, and on the decisions that affect them.

We want to improve how we reach residents, keep them informed, and ensure their voices are genuinely considered in our decision-making.

This is about building trust, improving people’s experience with the council, and delivering better outcomes for our community.

This first survey focuses on how we engage with the community before decisions are made. In the coming months, we’ll also seek feedback on how we communicate – to make sure we’re sharing the information people care about, in ways that are convenient and accessible.

A final survey will look at how we improve the overall customer experience. Customer experience isn’t just about what happens at the counter, on the phone or online. It’s shaped by how clear our processes are, how consistent our decisions are, and how well we work together as an organisation to support our community.

I encourage every resident in Onkaparinga to comment where it counts by completing the first survey and helping shape the improvements we make.

ENDS