Report an issue with your bin

Please note: these collection issues must be reported within two business days of your usual collection day.

Make sure to leave your bin at the kerb so our team can access it.

If the bin is not at the kerb when they visit, this request will be marked as completed/resolved with no further action.

Use this form to report:

• Missed bins
• Partially/half emptied bins – when completing the form, please add 'partially/half emptied bin' in the ‘Additional location text field’.
  Rubbish can become compacted in the bottom of your bin and may not fall out when upturned, even after the bin has been shaken by the driver. Loosen any remaining material before submitting this request.
  Please avoid compacting bin contents or jamming in oversized items.
• Bins stickered as

• Contaminated
• Driver unable to access
• Over full
• Over weight

Please ensure to rectify the identified issue before submitting this request.

Report a missed bin collection

What if I miss the two day reporting timeframe?

• Take your bin in, then return it out to the kerb for your next usual collection day
• Take excess waste or organics to a waste transfer station or landfill
• Check with a neighbour to see if they have space in their bin for the next collection. 

Report a damaged bin

Under normal circumstances, kerbside bins will be repaired OR replaced within 5 business days.  

Please make sure to leave your bin at the kerb so our team can access it.
If the bin is not at the kerb when they visit this request will be closed off.

Please note that depending on the type of damage to your bin, the following request turn around times will apply for Recycling and Green Organics bins:

• Damaged/missing lid – 2 business days
• Damaged or missing lid pins – 2 business days
• Damaged or missing wheels – 2 business days
• Damaged/cracked base or split/cracked side – If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.
• Broken handle - If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.

If you know the location of your stolen bin, please advise our Customer Relations team on 8384 0666 or email mail@onkaparinga.sa.gov.au

Report a stolen or missing bin