Report an issue with your bin

Has your bin collection been missed?

Is your bin damaged or been lost or stolen?

You can report your bin issues online below or call our Customer Relations team on 8384 0666.

Missed bin collection

Report a missed bin collection

Please make sure to leave your bin at the kerb so our team can access it.
If the bin is not at the kerb when they visit this request will be closed off.

Damaged bin

Report a damaged bin

Under normal circumstances, kerbside bins will be repaired OR replaced within 5 business days.  

Please make sure to leave your bin at the kerb so our team can access it.
If the bin is not at the kerb when they visit this request will be closed off.


Please note that depending on the type of damage to your bin, the following request turn around times will apply for Recycling and Green Organics bins:

  • Damaged/missing lid – 2 business days
  • Damaged or missing lid pins – 2 business days
  • Damaged or missing wheels – 2 business days
  • Damaged/cracked base or split/cracked side – If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.
  • Broken handle - If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.

Lost / stolen bin

If you know the location of your stolen bin, please advise our Customer Relations team on 8384 0666 or email mail@onkaparinga.sa.gov.au

Report a stolen or missing bin