Has your bin collection been missed?
Is your bin damaged or been lost or stolen?
You can report your bin issues online below or call our Customer Relations team on 8384 0666.
Report a missed bin collection
Please make sure to leave your bin at the kerb so our team can access it.
If the bin is not at the kerb when they visit this request will be closed off.
Report a damaged bin
Under normal circumstances, kerbside bins will be repaired OR replaced within 5 business days.
Please note that depending on the type of damage to your bin, the following request turn around times will apply for Recycling and Green Organics bins:
If you know the location of your stolen bin, please advise our Customer Relations team on 8384 0666 or email email@example.com
Report a stolen or missing bin