Has your bin collection been missed?
Is your bin damaged or been lost or stolen?
You can report your bin issues online below or call our Customer Relations team on 8384 0666.
Please note: these collection issues must be reported within two business days of your usual collection day.
Make sure to leave your bin at the kerb so our team can access it.
If the bin is not at the kerb when they visit, this request will be marked as completed/resolved with no further action.
Use this form to report:
Please ensure to rectify the identified issue before submitting this request.
Report a missed bin collection
Report a damaged bin
Under normal circumstances, kerbside bins will be repaired OR replaced within 5 business days.
Please make sure to leave your bin at the kerb so our team can access it. If the bin is not at the kerb when they visit this request will be closed off.
Please note that depending on the type of damage to your bin, the following request turn around times will apply for Recycling and Green Organics bins:
If you know the location of your stolen bin, please advise our Customer Relations team on 8384 0666 or email mail@onkaparinga.sa.gov.au
Report a stolen or missing bin