If I do not have email or mobile number, can I still get a voucher?
Yes. Please call 8384 0666 and we will arrange to have a voucher issued for your collection from one of our Customer Relations offices or we can post it out. Please note that if posted, mail can take 1-3 weeks to arrive.
Can I access this service if I am renting?
Yes. The voucher is issued to assist the occupant of a property to manage excess garden materials.
However, if the owner has already requested a voucher for your property, you will need to request the voucher code from them.
How do I use the voucher?
Simply quote the voucher code provided to the person on the gate. They will enter your code to validate it and they will advise how many tokens will be used based on the size of the load. The voucher includes 15 drop-off tokens.
How do I know how many tokens I have left?
Call us on 8384 0666 or ask the person on the gate how many tokens you have left.
What if I have lost my voucher code?
Call us on 8384 0666 to have it reissued. The same voucher code and any remaining entitlement applies.
What happens if a previous tenant/owner has already requested the voucher?
The previous voucher code will be cancelled a new voucher will be issued
How long will it take for me to get my new voucher?
Voucher requests will be confirmed the next business day and the code and drop-off information will be sent to resident’s email and/or mobile within 48 hours.
Are there other options to get rid of my garden waste?
Additional green organics bins are available for an annual fee. Garden materials can also be taken to most waste transfer stations or landfills (fees apply).