Report an issue with your bin

Has your bin collection been missed?

Is your bin damaged or been lost or stolen?

You can report your bin issues online below or call our Customer Relations team on 8384 0666.

Missed bin collection

Select the bin which has not been collected to submit a request for re-collection.

Waste bin (red lid)

Recycling bin (yellow lid)

Green organics bin (green lid)

Damaged bin

Which bin has been damaged?

Waste bin (red lid)

Under normal circumstances, waste bins will be repaired OR replaced within 5 business days. 

Recycling bin (yellow lid)

Green organics bin (green lid)

Please note that depending on the type of damage to your bin, the following request turn around times will apply for Recycling and Green Organics bins:

  • Damaged/missing lid – 2 business days
  • Damaged or missing lid pins – 2 business days
  • Damaged or missing wheels – 2 business days
  • Damaged/cracked base or split/cracked side – If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.
  • Broken handle - If the bin is empty it will be replaced within 2 business days of the request. If there are contents in the bin, it will be replaced on the next scheduled collection date or within 2 days of that date.

Lost / stolen bin

If you know the location of your stolen bin, please advise our Customer Relations team on 8384 0666 or email mail@onkaparinga.sa.gov.au

Which bin has been lost or stolen?

Waste bin (red lid)

Recycling bin (yellow lid)

Green organics bin (green lid)