COVID-19 community update

Published on 21 October 2020

COVID-19 community information

 

Customer service desks

All our customer services desks have now reopened.

To check opening hours or locations, visit our Contact us page.


COVID-19 restrictions

Visit www.covid-19.sa.gov.au for the latest information.

Our services and programs may look quite different during this period of reopening and we thank you for your understanding while we investigate options for delivering these in line with state government restrictions.

Please click on the below services to view their current status. 

Remember

  • If you have cold or flu symptoms, seek testing and stay home until you are well
  • Wash your hands often, wipe frequently touched surfaces, and cover coughs and sneezes
  • Keep 1.5 metres distance from others
  • Vulnerable people like the elderly and people with chronic health conditions should talk to their doctor about what is appropriate for them. 

Other services affected by COVID-19

More detailed information is available on the relevant web pages, but a list of services affected by the COVID-19 restrictions are listed below.


COVID-19 community relief measures 

The impacts of COVID-19 are being felt by everyone in our city.

Our priority is to maintain continuity of the services we provide to ensure that our entire community is supported during this unprecedented time.

We have implemented a range of relief measures and these are listed below.

Consideration of additional relief measures, including the extension of existing measures, will be undertaken in September.

Residents

During the COVID-19 pandemic, we are supporting our residents: 

  • Council’s draft Annual Business Plan and Budget for 2020-21 incorporates a zero per cent rate revenue increase. The proposed 0 per cent rate increase means no increase in the overall rate revenue generated for the 2019-20 financial year, not including revenue from new properties or changes in land use (growth). The impacts may vary for each property depending on movements in property valuation and changes in land use. The plan has been prepared as a draft and will be available for community feedback prior to the final plan being adopted.

  • Extension for rate payments: Ratepayers have a longer period of time to pay their second quarter (2020-21) rates without incurring penalties, for a period of up to nine weeks past the second quarter due date (until 31 January 2021).

  • A local jobs board directory has been created, listing local job providers, agencies and recruiters to assist job seekers in our community.

  • Many council services and programs are being delivered online and non-contact options have been implemented. This includes library services, youth programs and food support through our active ageing centres.


Want to help your neighbours?

We have created a postcard that you can fill out and place in your neighbours letterbox. You might be thinking about how you can help someone on your street or around the corner – this is how you can reach out.

Hello Neighbour postcards(PDF, 183KB)

Community groups / clubs / not for profits

Due to the uncertain nature of COVID-19, and in recognition of the challenges that our clubs continue to face, the Council will continue to waive leases fees and other associated costs for the clubs in council-owned facilities and the three community sporting clubs, for a further three months until 31 December 2020, at which point the relief measure will be reviewed again.

Businesses

During the COVID-19 pandemic, we are supporting local businesses: 

  • Businesses, sporting clubs and community groups using council facilities that have been forced to shut down will have their lease and associated costs waived. This is for a period of six months between 1 April and 30 September, after which we’ll review.

  • A ‘Go South, Go Local’ campaign has been established to promote our local businesses and support the local economy.

  • Southern Business Mentoring Program (jointly funded with Cities of Marion and Holdfast Bay) – all appointment fees have been waived until 30 June 2020 and are currently being reviewed for extension. In addition, 2 new specialist streams – mental health and wellbeing and specialist retail support have been added.

  • Payment terms for small to medium businesses have been reduced to 14 days.

  • Application fees for extension of time requests and fees for development applications seeking to vary small business trading conditions will be waived.

  • A local jobs board directory has been created, listing local job providers, agencies and recruiters to assist job seekers in our community.

  • A dedicated COVID-19 business support page has been established and we’re distributing weekly COVID-19 business support emails, as well as publishing a COVID-19 business resource guide with links and support.

  • Local businesses are being promoted via our corporate Facebook page and via stories on our online news platform, Onkaparinga Now.

Playgrounds and open space

Our playgrounds, skate parks, outdoor gyms, and dog parks are open!

At present the South Australian government has decided not to direct the closure of playgrounds or skate parks. However, we are ready to close these public places if the decision is made here in South Australia.

While these spaces remain open, we encourage you to continue practicing good personal hygiene - wash your hands before and after using equipment and stay home if you are unwell.


Contact council

Phone: 8384 0666
Email: mail@onkaparinga.sa.gov.au
Post: PO Box 1, Noarlunga Centre SA 5168


Report people breaking or ignoring restrictions

Police: 131 444
Crime Stoppers: 1800 333 000 (reports can be anonymous)


More information