Noarlunga Aquatic and Recreation Centre

FAQs Noarlunga Leisure Centre transition

General

Why has the Council taken over the Centres?

On 21 December 2021, the City of Onkaparinga took over responsibility for the management of the Noarlunga Leisure Centre, which includes both the Noarlunga Aquatic Centre and St Vincent Recreation Centre.

In a statement from Mayor Erin Thompson she said the transition will result in a range of positive outcomes for centre users and ratepayers. Bringing management in-house allows us to drive greater efficiency and better value for our ratepayers; deliver significant upgrades to the centre; and best meet our community’s sport and recreation needs.

This change follows the successful transition of three other indoor recreation centres at The Hub, Seaford and Aldinga to an in-house, council-managed model in 2018.

Is the centre closed?

The Centre opened Monday 28 December.

Membership

Who was my existing membership with?

Belgravia Leisure were the previous facility managers up until 20 December 2020. From the 21 December, the Noarlunga Aquatic and Recreation Centre will be managed by the City of Onkaparinga.

How do I claim a refund for the closure period?

All pre-existing memberships represent an agreement with Belgravia Leisure.

Unfortunately, the City of Onkaparinga is unable to intervene in any membership agreements held with Belgravia Leisure, or any direct debit arrangements made with them. 

Therefore, any refund claims prior to 21 December 2020 will need to be made directly with Belgravia Leisure. You can contact Belgravia Leisure directly via info@belgravialeisure.com.au or 03 8727 7777 if you wish to pursue this.

Do I need to cancel my direct debit with the previous management?

Yes. Please make the necessary arrangements with your bank or credit card provider.

Can I still use my pre-existing membership or 10 visit pass in the future?

Yes. The City of Onkaparinga will honour all prepaid memberships and 10 visit passes for future use.

How much will the fees be?

The fees will remain the same for the remainder of the 2020-21 financial year.

How do I set up a new direct debit to continue my membership?

This can be done online, our membership program will go 'live' shortly.

Swim School Specific

What is the structure/programming of the children’s classes?

We have implemented an exciting new swim school.

Will my child be in the same class?

Our staff will undertake a process to ensure your child is allocated into the appropriate level class. If you have any concerns about your child’s class please email aquatic.centre@onkaparinga.sa.gov.au

When will learn to swim classes for children resume?

They resumed Term 1 2021.

Will there be a different instructor for my child?

We successfully recruited existing and new staff.

Will there be an online booking system so I can make bookings, cancellation and book in make-up lessons?

We are still working through this process, please contact us to book a lesson.

Will the instructors be suitably qualified?

All instructors will be qualified to national swim teaching/coaching accreditation standards.

Swimming

Will lap swimming continue?

Yes, dedicated lap swimming has continued. You do not need to book as a casual user.

 Aqua Aerobics

Will aqua aerobics continue?

Yes, please see our current timetable  www.onkaparingacity.com/aquaticcentre 

Group Fitness

Will group fitness continue?

Yes, group fitness classes has continued.

Will classes be the same as currently offered?

We are currently working on the timetable which will be published on our website www.onkaparingacity.com/aquaticcentre

Will there be a different instructor?

We successfully recruited existing and new staff.

Gym

What will be the gym opening times?

6am to 8pm Monday to Friday, Saturday 7 to 4pm and Sunday 9am to 4pm.

How can I find out about gym class times?

Please refer to the Class Timetable drop down box.

How can I book a class?

Currently, you do not need to book for a group fitness class.

Indoor sports

What indoor sports will be offered?

We will be offering a range of court sports. We are currently working on the timetable which will be published on our website. For more information, email NARC.Reception@onkaparinga.sa.gov.au www.onkaparingacity.com/aquaticcentre

If you have any questions about employment, please visit our job vacancies page 

Job Vacancies 

Swim classes resumed Term 1, 2021.

A list of all previous swim school participants' contact information have been provided to council.

We have been in contact with all previous swim school participants in January 2021 to confirm enrolments and provide opportunities to make any changes. If you have not received any information, please contact us.

Enrolment priority will be given to existing swim school participants.

However, if you are enquiring as a new member, we welcome you to our Noarlunga Aquatic and Recreation Centre Swim School. The basis of the swim school is to teach FINA strokes, that is the four competitive strokes to FINA standards of correctness. In simple terms, that means our end goal is to teach your children correct swimming technique. We will also incorporate a PASS element within our program. PASS programming involves the teaching of "swim and survive" skills.

What should your child bring to class? Enthusiasm to learn swimming, preparedness to be challenged at our higher levels and be prepared to take a risk in learning something new. Swimmers in the hour-long groups should always bring a drink bottle.

We look forward to developing your child's aquatic education. We will also be providing further opportunities in the future for children to advance from the hour groups into more advanced squads. We will keep you informed of new developments as they are introduced.

Please note: our Policy is that if you miss two weeks in a row without notifying us, your child will lose their position in the class without further notice.

Contact us via email aquatic.centre@onkaparinga.sa.gov.au or phone us on 8488 2099 to enrol your child today!

We are in the process of finalising our membership program to enable online subscriptions. In the mean time, weekly passes can be purchased from Reception.