FAQs Noarlunga Leisure Centre transition
Why has the Council taken over the Centres?
On 21 December 2021, the City of Onkaparinga took over responsibility for the management of the Noarlunga Leisure Centre, which includes both the Noarlunga Aquatic Centre and St Vincent Recreation Centre.
In a statement from Mayor Erin Thompson she said the transition will result in a range of positive outcomes for centre users and ratepayers. Bringing management in-house allows us to drive greater efficiency and better value for our ratepayers; deliver significant upgrades to the centre; and best meet our community’s sport and recreation needs.
This change follows the successful transition of three other indoor recreation centres at The Hub, Seaford and Aldinga to an in-house, council-managed model in 2018.
Is the centre closed?
The Centre is closed until Monday 28 December for deep cleaning, maintenance and to install new gym and fitness equipment, lane ropes, swim school equipment and furniture.
What are council’s Christmas closure dates?
Council offices will be closed between Christmas and the New Year.
For further information please contact us via our website: https://www.onkaparingacity.com/Contact-us
Who is my existing membership with?
Belgravia Leisure were the previous facility managers up until 20 December 2020. From the 21 December, the Noarlunga Aquatic and Recreation Centre will be managed by the City of Onkaparinga.
How do I claim a refund for the closure period?
All pre-existing memberships represent an agreement with Belgravia Leisure.
Unfortunately, the City of Onkaparinga is unable to intervene in any membership agreements held with Belgravia Leisure, or any direct debit arrangements made with them.
Therefore, any refund claims prior to 21 December 2020 will need to be made directly with Belgravia Leisure. You can contact Belgravia Leisure directly via firstname.lastname@example.org or 03 8727 7777 if you wish to pursue this.
Do I need to cancel my direct debit with the previous management?
Yes. Please make the necessary arrangements with your bank or credit card provider.
Can I still use my pre-existing membership or 10 visit pass in the future?
Yes. The City of Onkaparinga will honour all prepaid memberships and 10 visit passes for future use.
How much will the fees be?
The fees will remain the same for the remainder of the 2020-21 financial year.
How do I set up a new direct debit to continue my membership?
Please come into the centre from 28th December 2020 to set up your new membership payments.
Swim School Specific
What is the structure/programming of the children’s classes?
We are working with Swimming Australia to implement an exciting new swim school.
Will my child be in the same class?
Our staff will undertake a process to ensure your child is allocated into the appropriate level class. If you have any concerns about your child’s class please email email@example.com
When will learn to swim classes for children resume?
They will resume in Term 1 2021
Will there be a different instructor for my child?
There is currently a recruitment process underway to recruit existing and new staff.
Will there be an online booking system so I can make bookings, cancellation and book in make-up lessons?
We are still working through this process
Will the instructors be suitably qualified?
All instructors will be qualified to national swim teaching/coaching accreditation standards
Will there be a January school holiday swim program offered?
Yes, the VacSwim program will be offered from Monday 4 January to 21 January for more information visit www.vacswimsa.com.au
Will lap swimming continue?
Yes, it will, we will have dedicated lap swimming
Will aqua aerobics continue?
Yes, it will, we are currently working on the timetable which will be published on our website www.onkaparingacity.com/aquaticcentre
Will group fitness continue?
Yes, group fitness classes will continue.
Will classes be the same as currently offered?
We are currently working on the timetable which will be published on our website www.onkaparingacity.com/aquaticcentre
Will there be a different instructor?
There is currently a recruitment process underway to recruit existing and new staff
What will be the gym opening times?
6am to 7pm Monday to Friday, Saturday 7 to 4pm and Sunday 9am to 4pm
How can I find out about gym class times?
Once our programs are decided, they will be published on our website
How can I book a class?
We are currently working on the timetable
What indoor sports will be offered?
We will be offering a range of court sports. We are currently working on the timetable which will be published on our website www.onkaparingacity.com/aquaticcentre